Our commitments
This page describes in detail the technical and organizational measures implemented by Iopole to protect personal data and guarantee the security of its customers' information.
As part of its electronic invoice transmission activity, Iopole has taken security measures at various levels.
Our commitment to service quality
At Iopole, we are committed to providing a reliable, high-performance and responsive service. Our SLA (Service Level Agreement) guarantees our customers high availability and rapid response in the event of an incident.
Maximum availability
We guarantee an availability of over 99.9% for sending and receiving invoices and documents. If you fail to meet these commitments, we offer credit notes on your service charges.
Reactive & Expert Support
Our support team is available 24/7 via our ticketing platform and responds in French and English. We guarantee fast response times depending on the severity of the incident:
- Blocker: processed in 4 hours, corrected in 1 working day
- Major: treatment in 12 hours, correction in 4 working days
- Minor: processed in 48 hours
Safety & Compliance
We apply load limits to ensure optimum performance for all our users. Our services meet the highest standards of electronic invoicing and regulatory compliance.
At Iopole, we place reliability and customer satisfaction at the heart of our commitments.
Would you like to find out more about our service quality commitments?
Don't hesitate to contact us!
Our data protection commitments
Why choose IOPOLE?
Total compliance
We rigorously apply our Data Protection Addendum (DPA) to all our customers, regardless of the service they use. In case of conflict with other contractual conditions, our DPA always prevails.
Privacy
We implement advanced technical and organizational measures to protect your data against unauthorized access or unlawful processing. Your information is treated confidentially and used only for the purposes specified in our contract.
Transparency and control
You remain in control of your data. We inform you immediately in the event of a data breach and assist you in exercising your rights in accordance with current regulations, such as the RGPD.
Ongoing commitment
We will never sell or share your personal data. All data is processed exclusively within the framework of our business relationship and for the purposes specified in our contract.
Why trust us?
Expertise and Reliability: With years of experience in managing sensitive data, we have developed robust processes to guarantee the security and integrity of your information.
Regulatory compliance : We comply with all applicable data protection laws and regulations, including the RGPD and CCPA, to ensure that your rights are always protected.
Regular Audits : We carry out regular internal audits to verify the effectiveness of our security measures, and are committed to correcting any weaknesses identified.
When you choose IOPOLE, you're choosing a trusted partner who places the protection of your data at the heart of its priorities. Join us and discover how we can help you secure your information while optimizing your operations.
Discover our ethics charter
Feel free to download our ethics charter!